Randy Friesen, Chief Operating Officer, RPB Safety
Linda Bilben is an incredibly accomplished crisis and issues management professional. I have worked with Linda on numerous issues and her ability, calm and decisiveness cannot be understated. We have worked on issues ranging from reputation management to loss of life and only her media relationships and tough, clear direction have kept situations from moving out of control. Linda’s counsel is wise, reasoned, strategic and always manages to reflect the organization she is representing. I would highly recommend Linda for any crisis or issues management.
Robyn McVIcker, VP Operations at Vancouver International Airport Authority
“I’ve worked with Linda on a number of crisis and issues management situations in the past. I’ve found her to be professional, insightful and thought provoking. She is not afraid to ensure all items are on the table for discussion, but does so in a respectful and ‘team first’ method. This is exactly the kind of approach that is needed when situations are sensitive or delicate. Ultimately, there is an added level of confidence to manage a situation when Linda is assisting.”
Jenny Duncan Director, Marketing and Communications VANCOUVER AIRPORT AUTHORITY
Linda Bilben has supported Vancouver Airport Authority (YVR) through coaching and training over the past six years. She has been instrumental in preparing for our Annual Public Meeting and helping our leadership team feel supported to answer challenging questions from the public and media. When Linda does training, she’s able to both bring levity and comfort to participants while also challenging them with direct feedback that helps participants feel prepared and grow as spokespeople. I have been amazed at Linda’s attention to detail, and even more so, with her ability to hone in on key feedback to help executives improve their confidence and delivery within a few short hours. I would highly recommend Linda for media and issues management training to any organization seeking to enhance their reputation.



